CONTACT US
Our friendly Customer Service team is always ready to help during our office hours!
Whether you’ve got questions about our products, payments or returns and exchanges, please don’t hesitate to Contact Us
ABN: 85 100 801 358
ACN: 100 801 358
When you shop with us (or access information, tools and services available through our apps and websites (our “Websites”), these terms and conditions (“Terms of Service”, “Terms”) apply. They’re important for both of us because they set out what we expect from each other. Terms apply to all users of our Websites, including but not limited to browsers, vendors, customers, merchants and/or contributors of content.
These Terms may be updated and amended from time to time, so remember to check back in again before you shop. The latest version of the Terms will apply.
To shop on our Websites you need to:
– be at least the age of majority in your state or province of residence
– have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
– be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
You may not use our products for any illegal or unauthorised purpose.
When you place an order on our Websites, you should receive an acknowledgement email confirming that your order has been received.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these Terms).
All orders are subject to availability and confirmation of the order price. If there is an issue with an order, we’ll get in touch with you using the contact details in your order.
If you want to change your order within a short period of ordering, please contact our friendly Customer Services team, we will try to help.
From time to time, we might have to cancel or reject an order, or disable an account – for example, if we think something dodgy is going on with an order or account. If you think we’ve cancelled your order or disabled your account by mistake, please get in touch with our Customer Service team.
During web sale promotions, high volumes of traffic can be experienced and occasionally orders cannot be fulfilled. In this case you will be notified within 48 hours, and refunded in full within 10 working days.
Every now and then we may make a mistake pricing or describing a product or promotion. If we discover a mistake with anything in your order, we’ll let you know right away and give you the option of reconfirming your order with the correct details, or cancelling it.
If we can’t contact you, we will cancel the order and refund you in full if you have already paid.
Once you select a product that you wish to order you will then be shown the price you must pay including Goods and Services Tax (“GST”) and any other charges, including any charges you are liable to have the products delivered to the address provided by you. Unless otherwise stated all charges are in Australian dollars.
Depending on your order and delivery options, we may charge a delivery cost. Such additional costs will be clearly shown in the checkout process and included in the ‘Grand Total’.
If you notice a mistake anywhere on our Websites or on your order, please get in touch with our Customer Services team.
Delivery times and prices vary from country to country. If there is more than one option in your area, you’ll be given a choice of delivery options before you finalise your order.
We do our best to meet all delivery times, but sometimes there might be delays. If your parcel is delayed, we will keep you updated as much as we can. For more info on shipping and delivery, check out this page or get in touch with our Customer Services team.
We hope you and your little love our shoes as much as we do, but sometimes it just doesn’t work out. We’re here to help you find your perfect fit, color and style.
To initiate your return or exchange, please email us at info@oldsoles.com.au with your name, order number, contact info and reason for your return. We’ll reach out with return instructions shortly.
Please note: do not send items to our Sydney warehouse address as they are not always delivered and subsequently can get lost.
Return policy for items purchased online at oldsoles.com:
Returns and exchanges are only valid on purchases made online at oldsoles.com
We are committed to producing high quality shoes from the best and safest materials. However, if a manufacturing gremlin managed to slip past our gatekeepers, please follow the instructions below.
From time to time, we may issue promo codes that you can use to reduce the price of your order, or get a special deal. Remember, it’s up to you to enter the code at checkout!
Each Promo Code has its own terms, which will be made clear when it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or disable your account.
We can cancel, modify or suspend any Promo Code. We don’t like to do this, but may have to if someone or something is doing something that stops the promotion running fairly and properly – e.g. fraud, tampering, technical errors or other reasons beyond our control.
If you are the recipient of a Gift Voucher – lucky you! Gift Vouchers can be spent across multiple transactions. Any unused credit on the Gift Vouchers can still be used on your next purchase.
Gift Vouchers are valid for 1 year from the date of purchase.
Keep your Gift Voucher safe, if it is lost or stolen, we can not issue a replacement or transfer the value to another Voucher.
If you’re gifting someone else a Gift Voucher, make sure you get their email address correct! If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. If you haven’t been thanked for your generous gift, give your lucky recipient a nudge as there’s a chance the email may have accidentally ended up in their junk or spam folder!
Gift Vouchers are in the same currency as the Website they were bought from, and can be redeemed only on that Website.
Your submission of personal information is governed by our Privacy Policy. Our Privacy Policy explains how we use your information.
If your details change, or you would like to update your preferences, you can update your account.
You must not misuse our Websites (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data.
Doing any of these things may be a criminal offence, and also ruins the fun for everyone by stopping us from giving our best service to everyone. We take this very seriously, and we will report breaches or dishonest activity to the relevant law enforcement authorities.
By using our services, you agree to indemnify, defend and hold harmless Oldsoles, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
Oldsoles owns or has permission to use the intellectual property in its Website and its content. These rights are protected worldwide. All such rights are reserved.
You are not allowed to use any of our Website content for commercial purposes without our permission.
You’re also not allowed to use our Oldsoles logo, brand or trademark without our permission.
We don’t mind you linking to our Websites, as long as you do so in a fair and legal way that does not damage or take advantage of our brand or reputation.
Please don’t link in a way that suggests oldsoles endorsement where this is inaccurate.
Our Website must not be framed on any other site without our permission.
We’re here to help! If something goes wrong, or you want to get in touch with us, please contact our Customer Services team
We have the right to amend, remove or vary our services and/or any part of the Website (including our Terms) at any time.
These Terms and our dealings with you are subject to law and the exclusive jurisdiction of the courts.
– we can use your handle and the content (the “Content”) on our Websites and/or on any of Oldsoles’ social media platforms (including but not limited to Instagram, Facebook, Pinterest and Twitter).
– we can edit, crop, adapt, enhance or modify the Content .
You agree that you:
– have the permission or are the legal guardian of everyone in the Content, or the permission of their legal guardian;
– have the right to grant Oldsoles the above rights; and
– are at least the age of majority.
We will remove the content from all accounts which we control if you (or anyone identifiable in the Content) asks us to.
We cannot control other users of social media actions. Other users can share or make use of the Content once posted – including but not limited to taking a screenshot of and saving an image of the Content to their device, sharing the Content on social media platforms or websites.
If you do not want to grant the permissions set out above then please do not give us consent to use the Content.
United States
